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Business Manager: Willie Moore (562) 826-8132
Clinical Team Leader: Maryann Childs (562) 826-8000 ext. 2514
Patient Services Leader: Gisele Battle ext 3640
If you have questions regarding enrollment, eligibility or billing please call (562) 826-5915 and we will be happy to provide assistance.
If you would like to enroll it would be helpful if you had the following information available when you visit: DD214, employment data, any private health insurance coverage and financial information from previous year. In addition, information relating to your dependants and spouse such as social security number, date of birth and date of marriage.
Patient Business Office is a multifunctional organization where administrative functions for patients have been consolidated into one area to increase efficiency and customer satisfaction. The Patient Business Office is located in Building 126A OP 106 and the hours of operation are from 8:00am to 4:30 pm Monday thru Friday with the exception of the emergency room, which is operational 24 hours a day.
The scope of services provided under the Patient Business Office operation are as follows:
Location: Bldg 7, Rm. 107
OutPatient Copayment Brochure
Medication Copayment Brochure
Provides services for medical treatment and aids for our patients.
Coordinate transportation for patients and beneficiaries.
Maintain records of deposits and withdraws of patients.
Responsible for authorization for releasing patient information such as medical records.
Coordination of active military personnel visiting the medical center for medical treatment along with Tricare patients.
Interviews and completes application for medical care of patients requiring treatment and submits forms to process billing cases which include identifying insurance coverage. Makes initial determination of veteran's legal entitlements and enrolls patient into the VA Healthcare System.
Prepares bills for appropriate per diem rates, captures insurance information and reviews health plans and obtain authorization for treatment.
Reviews, analyzes and responds to telephone, written or personal inquires from a variety of sources concerning debts for patient care . Negotiates payment plans, reconciles bills and prepares reports to meet IRS offset requirements.
Responsible for receiving a wide range of personal property of hospitalized inpatients.
Provide counseling when veterans pass away on burial arrangements and entitlements.
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